Please read our terms & conditions, we will not be held liable for your
failure to read, understand or accept our terms & conditions of service. It
is incumbent on you to read, understand and accept our terms & conditions
prior to any work to be carried out on your vehicle(s) you may own, look
after or care for.
Bookings:
A booking is an arrangement made between the client ( You, Your, Yourself )
and Direct Auto Detailing (We, Us, I ) , this can be made in person, by any
means of electronic media (email, SMS, fax, phone etc ) between said
parties. We will lock-in a date, time and the location as well as the
particulars of the vehicle for the work to be carried out. Once we take a
reservation, we hold that time slot open for you and turn away other
potential
customers in order to ensure your time frame. For this reason we are sure
you will understand why we have introduced a cancellation fee.
Cancellation Policy:
We require 24 hours notice if you wish to cancel or rearrange the day or
time for which the service was contracted/requested. Other arrangements can
be possible on contacting us prior to the scheduled service.
Cancellation
must be done by telephone, SMS or email. A 50% cancellation fee (of the
total amount charged for the service ) is applied to notice given in less
then 24 hours. Cancelled weekend bookings carry an additional 20% fee.
Cancelled Public Holiday bookings will be charged the full service rate.
Vehicle Transport:
We can organise transportation of your vehicle to and from our premises for
you, this will be performed by an external company (at their rates to us)
and will be added to your final account.
Call Out Fee:
Although we are a mobile service, meaning that we come to you. A travel and
time levy applies per booking for clients outside the Hills District to
cover tolls, travel time and petrol etc. Generally a call out fee will only
apply if the distance from our base of operations exceeds 10 kilometres one
way using the most direct route. This will be charged at a flat rate of $55.
Unless over 50 kilometres each way at which time the rate of $1.10 per
kilometre. Weekend bookings carry a 20% service-charge. Public Holiday
bookings carry a 50% service-charge.
Accessories:
We request that all headlight covers, bonnet stone guards, number plate
covers etc must be removed by the client, prior to the commencement of work.
The client must remove any loose / personal contents from the interior of
the vehicle including boot/ cargo area ( containers, clothing, jewellery,
money, books etc ). All care will be given but no responsibility will be
taken for any items left on or inside the vehicle. Anything not removed will
be cleaned around. We accept no responsibility for loss or damage, by fire,
theft or accident to the vehicle its equipment or contents whilst in our
possession, by our authorized employees, unless gross negligence is proven.
Products:
The products we use are exclusive to Direct Auto Detailing and are of the
highest quality. Should you wish for us to use your own products to care for
your vehicle, we would prefer not to, however, we are willing to do so on
the explicit understanding that your products are most likely to be inferior
to what we use and we accept no responsibility for any damage that may occur
from its use. You however, will be held responsible for costs resulting in
any damage to any of our equipment, cloths, sponges or apparel etc. Should
we use your own products at your request will also attract a handling fee.
Payment:
Payment for car detailing services is due in full at time of service, part
payment or deposit maybe required in advance for some services.
Payment
can be made with Cash, Eftpos (Master / Visa or Debit Card ) . Electronic
Funds Transfer (EFT).
We request that all EFT payments be transacted by
6pm on the day work is completed, as we do not carry credit (You may be
requested to provide proof of transaction) . Late payments will incur a 10%
late fee.
We regret that Cheques WILL NOT be accepted without prior arrangement and carry an additional 3% service levy .
We reserve the right to change, adjust or remove any of our prices, services or conditions of service without prior notice
